Company Information
Solutions & ServicesAbout us
AQ Services International is an International quality research, incentive and consultancy company. Our clients are organizations that consider service quality, and the delivery of service throughout their organizations, to be of primary importance. Mystery Shopping plays a core role in most of our client services.
AQ Services International strongly believes that Mystery Shopping is a business improvement tool that leads to an increase in customer loyalty through more motivated and loyal employees, and higher revenues, greater efficiencies, and improved profits.
Our clients have access to our pool of 500,000 mystery shoppers world wide and also to our advanced online reporting systems. This allows our clients to easily translate the outcome of our research into actionable and measurable business plans and actions. AQ Services International has offices in The Netherlands, Singapore, China, Malaysia and Japan, local coordinators in Thailand, South Korea, Hong Kong, Macau, Philippines, and Taiwan. Our strong partnerships with companies in the IMSA [The International Mystery Shopping Alliance enable us to coordinate worldwide quality assessment programs from one of our two main operational hubs, which are based inThe Netherlands and Singapore. Our IMSA partners are all leading quality assessment companies in their local markets and have detailed local knowledge, experience and facilities.
At AQ Services we work according to the following key operational principles:
Exploring client needs
We work with you to explore and define your needs in your business context.
A bottom-up approach
We focus on your front line activities by not just delivering data but also by helping to motivate your staff to embrace the program and thus improve your business.
Delivering a customized solution
We create the specific and flexible solution for your business, and deliver business solutions, not just data.
Continuous improvement
We work with you to create improvements and ways of adding extra value for your business, at all times.
Reporting accuracy and timeliness
We have thorough checking procedures at every stage of your projects. Our reports are accurate, objective and delivered to your agreed time-lines. Management reports can be generated electronically in real-time, and reports to your individual locations can be delivered within 48-72 hours, or sooner.
International and local services
We deliver local services around the world and world wide services locally. Our membership of the IMSA gives us world wide coverage and shared local knowledge through first class partnerships with great companies.
Partnership
We always work closely with our clients to create a partnership which always works to our client`s best benefit.
